Atlantic Medical Exchange is committed to providing reliable, secure, and timely delivery of medical devices and surgical products to healthcare professionals and authorized purchasers.

This Shipping Policy outlines how orders are processed, shipped, and delivered through our platform.

Order Processing

• Orders are typically processed within 1–2 business days after payment confirmation, excluding weekends and holidays.
• Processing times may vary based on product availability, supplier fulfillment timelines, and regulatory requirements.
• Orders requiring additional verification, documentation, or compliance review may experience extended processing times.

Shipping Methods & Carriers

Atlantic Medical Exchange works with reputable domestic and international carriers to ensure secure handling and delivery. Available shipping methods may include:

• Standard shipping
• Expedited shipping
• Priority or overnight shipping (where available)

Shipping options, estimated delivery timelines, and associated costs are displayed at checkout.

Shipping Destinations

• We ship to eligible locations within the United States and select international destinations.
• International shipments may be subject to additional regulatory approvals, customs clearance, duties, taxes, and import restrictions.
• Customers are responsible for ensuring that ordered products are permitted for import into the destination country.

Shipping Costs

• Shipping charges are calculated at checkout based on order weight, dimensions, destination, and selected shipping method.
• Any applicable duties, taxes, customs fees, or import charges are the responsibility of the recipient unless otherwise stated.

Delivery Timeframes

Estimated delivery times are provided for reference only and are not guaranteed. Delivery may be impacted by:

• Carrier delays
• Weather conditions
• Customs processing
• Regulatory inspections
• Supply chain disruptions

Atlantic Medical Exchange is not responsible for delays beyond our control.

Special Handling & Medical Products

Certain medical devices and surgical products may require:

• Temperature-controlled shipping
• Special packaging
• Restricted delivery methods
• Signature confirmation upon delivery

These requirements will be indicated at checkout or communicated prior to shipment.

Order Tracking

Once an order has shipped, customers will receive a shipping confirmation email with tracking information, when available. Tracking updates are provided by the carrier and may vary in frequency.

Lost, Damaged, or Delayed Shipments

If an order is lost, damaged, or significantly delayed in transit, please contact our Customer Support team promptly.

• Email: support@atlanticmedicalexchange.com

Claims may require documentation, including photographs of damaged packaging or products.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout. Atlantic Medical Exchange is not responsible for delays, misdeliveries, or additional costs resulting from incorrect or incomplete address information.

Questions & Support

For questions regarding shipping, delivery timelines, or order status, please contact Customer Support:

• Email: support@atlanticmedicalexchange.com